I messed up bad. My unresolved case rate just climbed to 0.35%, which is over that 0.3% line eBay watches so closely. I already appealed and got nowhere. Next evaluation is in 5 days. If I can't get this down by then, I'm looking at selling restrictions, lost promotions, and basically kills my sales.
A little background: I have three accounts under the same legal entity. This one's my best performer — around $13k/mo, ~400 orders.
Right now I feel like I only have bad options:
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Do nothing and take the restrictions. I can't get enough legitimate orders in 5 days to fix the percentage.
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Artificially boost orders to dilute the rate — but that's obviously against policies and could get me banned.
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Use some "defect removal service" I've heard about… which sounds even sketchier.
I really don't want to risk all three accounts over this.
Has anyone actually pulled out of this exact situation without doing something stupid? What actually works these days?
Answers (5)
Sounds like the consensus is:
• 0.35% is bad but not fatal
• Can't fix it in 5 days, so just take the restrictions
• No fake orders, no sketchy services — not worth losing all 3 accounts
• Keep cases at zero for a month and let the rate fix itself
I'm gonna play it safe, keep things clean, and wait it out.
You guys probably just saved my accounts. Appreciate it.
• Slap a quick 10–15% discount on your top sellers
• Use "offer to watchers" if it's still available
• Push a little external traffic if you have an audience
Every real order helps dilute the rate. Just don't fake it.
Also look at why you got cases. Bad shipping? Returns? Item not as described? Fix the root cause so this doesn't happen again.
If eBay catches any weird order activity or sketchy third-party stuff on one, they often limit or suspend all of them. I've seen it happen to multiple people.
Don't gamble your whole business over a 30-day metric hit.
Ride it out, fix your metrics the right way, and you'll be back to normal in one cycle.
You're not gonna fix that percentage in 5 days. Not legitimately, anyway.
Just take the L this evaluation cycle.
Focus on zero new unresolved cases for the next month, keep your shipping and tracking tight, and that percentage will drop naturally.
Also double-check which cases are counting. Sometimes eBay removes them if the buyer closed it or you resolved it fairly. Worth a quick support message.
Skip the manufactured orders and weird services — eBay catches that quickly, and linked accounts all go down together.
What actually works now:
• Stop adding any new defects. Answer cases immediately, refund fast if needed, don't fight frivolous claims.
• The rate is rolling. Keep it clean for 30 days, old defects drop off, and it'll gradually improve.
• If any cases were due to shipping delays outside your control or buyer fraud, appeal again with a different rep. Results vary wildly.
• You can't fix this in 5 days. Accept the short-term hit and protect your accounts long-term.