Our eBay account just got restricted out of nowhere.
Can’t list new items, all payments on hold, and we’re required to complete video verification.
We’re a tiny new seller, only a few orders a day, no policy violations at all.
Support won’t explain why it happened.
I’ve seen random guides online but they all make it sound way more complicated than it probably is.
Has anyone here actually done eBay’s video verification?
Is it as intense as people make it sound?
What documents do I really need? What’s the actual process like?
Answers (5)
Don’t sleep on the deadline — usually 14–30 days.
Miss it and your account gets suspended.
Also, if you recently changed address/phone, make it consistent before verifying.
Mismatched info is the #1 reason people fail.
It’s stressful but normal for new accounts. You’ve got this.
I’ve done this and passed. A few real tips:
If it doesn’t match, you’ll fail instantly.
This is super common for new accounts.
If you don’t have any account specialist helping you, success rate is lower.
I’ve been through this 6+ times and only passed once.
Really depends on the exact reason code in your notification email.
We had someone check our risk flag internally.
The system marked it as suspicious account creation activity — basically, eBay thinks the account might be part of a batch or not owned by the real person.
Questions can be detailed, and pass rate isn’t 100%.
Just be prepared to prove you’re the real owner.
If you’re a new seller with low sales, this is almost always just standard identity/risk check.
Usually triggered by: new account, login location changes, or quick selling activity.
Important:
eBay’s verification is mostly live video chat now, not just pre-recorded.
Process is straightforward:
You just need: