We’re selling in the US and EU, and our top ASINs just got hit with a wave of fake 1‑star reviews.

After talking to several buyers, we found out what’s going on – someone was hiring people on social media, offering hundreds of dollars to leave negative reviews. Once the reviews went up, they ghosted the buyers. A few buyers reached out to us because they never got paid.

We have solid evidence – chat logs showing payment promises, social media accounts of the person running the scheme, and a clear timeline matching the review spike.

We also know exactly who’s behind this. This same competitor has a history of black‑hat tactics: review manipulation, zombie listings, seed links, and targeting smaller sellers in our category. They own multiple BSRs, have a VC account, and do well over $100M a year. They also seem to have serious pull inside Amazon.

What we’ve already tried – zero response:

  • Regular seller support cases (closed instantly)

  • Brand Registry reports (radio silence)

  • Emails to Jeff / Andy (no follow‑up whatsoever)

My questions for the group:

  • Does anyone have experience with seller-vcac@amazon.com or investigate@amazon.com? Do these actually work for coordinated attack cases?

  • Have any of you successfully escalated using FTC, GDPR, or BBB complaints?

  • Would a cease‑and‑desist from an attorney help? Or filing a police report in their area?

  • Any real escalation paths inside Amazon – account managers, executive relations, anything that actually bypasses regular support?

We’re not looking to retaliate. We just want Amazon to enforce its own rules and stop this seller from poisoning the marketplace.

Any legit advice would be a huge help. Thanks.