I’ve been selling on Amazon for about 18 months.
Early on, I didn’t realize I was infringing on a patent — I was selling charms for Crocs (jibbitz), and I later found out the whole niche is basically covered by patents.
Since then, I’ve gotten hit with a bunch of IP complaints:
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9 patent infringements (3 of them repeats)
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3 trademark violations
Most of these will age off after 180 days, but my account health score is dropping fast.
At this rate, I’ll be below 200 in less than two months, and I’m really worried about suspension.
All the complaints only resulted in listings being taken down — no TRO, no lawsuits. I still have inventory sitting in FBA.
My big question:
What can I actually do to save my account?
And if the US store can’t be saved, can I keep using my EU account with the same business info?
Answers (5)
Amazon never forgets IP violations. Once you have a pattern, you’re on thin ice.
The safest long-term play is to make a new account with clean details and start over with properly vetted products.
Here’s what you can actually do right now:
I’ve seen accounts with 4–5 patent complaints stay open no problem. As long as you stay above 200, you’re usually okay.
US is *much* stricter.
You technically can use the same business info for EU, but if your US account gets suspended, the EU one could get flagged too since it’s the same legal entity. Just something to think about.
I settled with the owner, got the complaint retracted, and my account health looked completely clean.
Then two months later, Amazon’s bot scan suspended me anyway.
They keep permanent internal records — the stuff that falls off your dashboard doesn’t disappear from their system. Some sellers slide by, but a lot don’t.
If you stop getting *new* complaints, it probably won’t crash below 200 on its own. But repeat violations make it way more serious.
Your best real fix is getting the rights owner to retract the complaints — that’s the only way to fully clean them up.
If you can’t, you just have to wait the 180 days. Even then, Amazon keeps internal records forever, so your account will always be higher-risk for suspension.