Effective Date: Effective upon publication

Last Revised: May 9, 2026

These Guidelines are an integral part of the Terms of Service and, together with the Privacy Policy, form the complete legal agreement governing your use of the Platform. By using this forum, you acknowledge that you have read, understood, and agree to comply with these Guidelines and all documents referenced herein.

I. Core Community Values

These values underlie all rules. Users must confirm their agreement during registration.

Respect and Civility: Personal attacks, harassment, bullying, hate speech, and discriminatory content are prohibited.

Professionalism and Constructiveness: Discussions based on facts, data, and experience are encouraged. Debates should focus on the issue at hand.

Truthfulness and Integrity: False information, cheating, impersonation, infringement of intellectual property rights, and violations of mainstream e‑commerce platform rules are prohibited.

Confidentiality and Privacy: Disclosing others’ private information, customer data, or non‑public platform agreements is prohibited.

Value‑Driven, No Spam: Meaningless flooding, irrelevant promotion, advertisements, and spam are prohibited.

II. User Conduct Rules

When using the Platform, you must not engage in any of the following:

Illegal or Violative Content: Posting content that violates U.S. federal or California state law (e.g., violence, obscenity, content harmful to minors, fraud).

Personal Attacks and Hate Speech: Attacks or hate speech based on race, ethnicity, religion, gender, sexual orientation, age, disability, or other protected characteristics.

Spam and Improper Promotion: Unauthorized advertising, referral links, repetitive posting, or disguised promotional content. Permitted self‑promotion must include a clear statement of any relevant interest.

Privacy Violations: Doxxing or publishing another person’s private information.

Disrupting Discussion Order: Unclear titles, vacuous content, repetitive questions, malicious off‑topic posts, or mass deletion of high‑value content that has been reasonably quoted by others.

Fraud and Rule Violations: Sharing or soliciting fake reviews, review manipulation, black‑hat techniques, or instructing others to violate e‑commerce platform rules.

Misuse of Off‑Platform Contact Information: Demanding that others add external messaging tools or moving substantive discussions to private channels.

Circumventing Geographic Restrictions: The Platform is provided solely to residents of the United States. Access or use from restricted regions is prohibited.

Any other conduct that harms the Platform or others.

The Platform has reasonable discretion to determine whether a violation has occurred and will enforce these Guidelines and the User Agreement accordingly.

III. Content Posting Standards

Our core mission is to build a high‑quality, highly practical Q&A knowledge base, focusing on real operational challenges faced by cross‑border sellers, to help sellers efficiently solve operational problems.

To maintain content quality, users are encouraged to:

Ask Clearly: Summarize the issue in the title, and provide necessary background, current operational status, and objectives in the body.

Stay on Topic: Focus on real operational challenges in cross‑border e‑commerce – only practical problems and actionable solutions. Meaningless chatter, flooding, low‑quality, and overly general content are prohibited.

Share Honestly: Specify applicable platforms, time periods, and data sources. Do not fabricate or exaggerate; provide only actionable, directly reusable experience.

Respect Copyright: If you post non‑original content, you must cite the source. If your use of another’s content exceeds fair use, obtain permission.

Post Properly: Place content in the appropriate section to keep the community neat, orderly, efficient, and focused.

IV. Management Team and Community Governance

Management Roles

Platform Operator: Responsible for core platform functions, final internal decisions, account bans, and legal compliance matters.

Moderators (Optional): Recruited from users, responsible for day‑to‑day content management, user guidance, and initial dispute resolution. Moderators must act neutrally and fairly and must recuse themselves from matters where they have a personal interest.

Operating Principles

Active Guidance: Moderators may participate constructively in discussions and may highlight or pin high‑quality content.

Reactive Response: Rely on the user reporting system (a “Report” button is available on every post and comment) as the primary channel for detecting violations.

Transparency: All content removals and account restrictions are accompanied by a private message explaining the reason.

Management Authority

The Platform Operator and Moderators have the authority to take the following measures:

Content Management: Edit, delete, collapse, lock, demote, merge duplicate posts, and pin content.

User Management: Issue warnings, impose temporary bans, or permanently terminate accounts.

System Tools: Basic spam filtering and risk keyword alerts (AI tools to intercept violative content are planned for deployment).

Final Reserved Powers of the Platform

The Platform may revoke a moderator’s permissions at any time without prior notice.

The Platform may review and overturn any moderator decision.

The Platform has final authority over violative accounts and infringing content.

Moderator actions do not represent the Platform’s position, and moderators are personally liable for their own violative conduct.

V. Enforcement of Violations

We follow a graduated approach. All enforcement actions are based on the nature, frequency, and impact of the violation, and are determined by the management team based on context – not by rigidly applying a fixed checklist.

Common Violation Types (see Section II for details)

Content Quality Issues: Unclear titles, flooding, off‑topic posts, etc. – typically met with a reminder and an opportunity to correct.

Community Order Issues: Advertisements, referral links, personal attacks, false sharing, undisclosed conflicts of interest, etc. – typically result in content removal and a warning.

Serious Misconduct: Hate speech, privacy breaches, fraud, instructing rule violations, malicious account registration, a moderator’s serious conflict of interest without recusal, etc. – will be treated severely.

Enforcement Measures Include, but Are Not Limited to:

Content removal, hiding, or collapsing

Warning (via private message)

Temporary ban (1–30 days, depending on severity and prior history)

Permanent account ban

Other necessary restrictions

Specific Implementation Notes

For content‑quality violations, users generally receive a correction reminder within 24 hours. If not corrected within that time, the content will be hidden. After correction, the user may click “Request Re‑review,” and the Platform will complete its review within 48 hours.

Repeated violations will result in escalating penalties. The specific escalation path is determined by the management team based on the user’s overall conduct record.

Users affected by a permanent ban may still seek judicial relief in a court of competent jurisdiction as set forth in Section 9 of the User Agreement.

Note: You have the right to appeal any content decision; see Section VI below.

VI. Dispute and Appeal Process

To ensure fairness, a clear appeal channel is established. All appeals are processed via email to maintain a complete record.

Initial Handling: Submit a dispute using the “Report” button below the post or comment. A moderator or the Platform Operator will provide an initial opinion.

First Appeal: If dissatisfied with the outcome, submit an appeal with supporting evidence to privacy@sellersglobal.com within fifteen (15) calendar days of receiving the decision notice.

Review: The matter will be reviewed by a person who did not participate in the original decision, and a written response will be provided within a reasonable period.

Final Internal Decision: The Platform Operator will issue a final internal decision within seven (7) business days. This decision does not affect your right to seek judicial relief under Section 9 of the User Agreement.

VII. Reporting Channel and Transparency

7.1 Reporting Mechanism

Report Access: A “Report” button is available on every post and comment. The report form must include at least: the type of violation, a specific explanation, and the content URL (automatically filled). Reporter contact information is optional but recommended so we can provide feedback on the outcome.

Processing Timeframe: The Platform will acknowledge receipt within 48 hours and complete its review and take appropriate action within seven (7) days.

Notification: The reporting user will receive a notice of the outcome (via on‑site message only). The Platform will never disclose the reporter’s identity in any notice; it will only state, “The content you reported has been addressed.”

7.2 Transparency Report

The Platform will publish a transparency report at least once a year (in the website’s announcements section), disclosing: the number of government removal requests, the number of user reports and a breakdown of outcomes, account ban statistics, and similar information.

VIII. Technical Assistance (Under Deployment)

The Platform will use the following basic technical measures to maintain community order. It will not use AI to generate user‑visible content (e.g., automated replies or summaries).

Automated Spam Filtering: Identifies and blocks obvious spam (e.g., repetitive advertisements, link bombing). Blocked content will be moved to the poster’s personal draft folder. The user may request a manual review, and the Platform will respond within 24 hours.

Risk Keyword Alerts: Flags preset violative keywords (e.g., extreme hate speech) for manual review.

Anomalous Behavior Detection: Identifies behavior such as post spamming, like spamming, or mass account registration using data analysis, and automatically triggers temporary restrictions (e.g., CAPTCHA or a temporary posting suspension).

IX. Rule Updates and Effect

The Platform may update these Guidelines at any time. Material changes (e.g., adding prohibited conduct, increasing penalties) will be announced seven (7) days in advance via an